Pacific Wifi

Frequently Asked Questions

I am receiving a signal but can’t get a connection.
Signal strength is king, the stronger the signal you have the less likely you are to get “bounced” by a stronger signal from another user. Pacific Wifi recomends the use of a “boosted” external antenna. We recomend the “Alfa” brand which can be bought through the payment site.

Some external antennas are not compatible with the system, find a location where there is sufficient signal strength to use a laptop with an integrated aerial. In Opua the Opua Yacht Club is a good area. If you are still having trouble, refresh your network connections list and choose to connect to a different access point. You will need at least four bars signal strength to get a connection. Still having trouble? Down Under Computers in Whangarei can offer technical advice.

When I put in my login and password the system says I am already logged on.
If you have lost signal for a period the system will hold onto your login for a period of approx 20 minutes before it allows your login to expire. You must also make sure you use the log out pop up to log out of the system each time you terminate a session. Most computers are set to block popups so hit the monitor session button after you logon. If all else fails try turning your computer off and restarting it.

When I enter my login and password it returns me straight to the login page.
Unfortunatly this means you are using an incorrect login or password. These can be reset but there is a charge for doing this. To reset your login and password call the Help Desk on 021 912 840. Please have your credit card, your email address and what you think your login and password are at the ready to give to the operator.

My connection keeps cutting off.
Again there are several reasons.
a: If your connection has been idle for more than 20 minutes the system will disconnect you automatically.

b: If the signal strength is weak.

c: If the access point is experiencing peak traffic. Try connecting to a different access point, if one is available.

My computer has connected to an access point but my browser is unable to connect to the server.
The first page you should see is the Pacific Wifi login page. If you are getting a “Server Unavailable” message try.
a: Closing the browser (the program that allows your computer to access the net) and restarting the program.

b: Close the browser, connect to a different access point and try again.

c: Shut down and restart your computer. Some server availability problems are caused by signal strength, the amount of traffic on the access point, the Telecom network may be down or there may be some “hogs” taking all the available bandwidth.

Downloading movies or other large files and using programs such as Skype for VoIP calls are big users of bandwidth. During peak times such users may have their connection “throttled back” or disconnected altogether to allow other users to access the net.

I am using an external antennae and can’t connect.
a: If you are using an USB extension cable there may be too much power loss for the antennae to work properly, take your laptop to a place where you can get reception with the antennae connected direct to the USB port.

b: Make sure your internal antennae is turned off. If still having problems.

c: Go to, Start> Connect to> choose your external antennae. If you have chosen to have the network recognise your computer instead of entering a login and password for each session you will only be able to connect using the setup that was configured when you first logged in ie. you can’t export your login to another computer.

If you are still experiencing problems please call 021 912 840 or send an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it   to request technical assistance. Technical issues other than those that are network related will incur a service charge.

Thank you for choosing Pacific Wifi as your service provider.